h365 Privacy Policy — Your information is safe with us

01 Introduction

H365 is an internationally licensed online gaming platform. We believe every user's personal information is a valuable asset and that protecting it is our responsibility. This Privacy Policy explains how h365 handles your data.

This policy applies to all h365 services — the website, mobile app, Live Casino, Sports Betting, slots, bingo, and all other offerings. Whenever you use h365, this Privacy Policy is in effect.

Our goal is to collect and use your information with complete transparency. We never gather data without your knowledge or use it without authorization.

02 What Information We Collect

H365 collects two types of information — what you provide directly and what is gathered automatically while you use the platform.

We do not collect sensitive information such as religion, political views, or health data, unless required by law.

03 How Your Information Is Used

H365 uses the information it collects for the following purposes:

• Account management: To complete registration, login, and account verification processes.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Service Improvement: To analyze your usage patterns and deliver a better experience.
• Security Assurance: To detect suspicious activity and keep the platform secure.
• Legal compliance: To meet the requirements of licensing authorities and regulatory bodies.
• Contact: To send important updates, promotional offers (with your consent), and provide customer support.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance where needed.

04 Information Sharing & Disclosure

H365 never sells your personal information. However, limited data may be shared in the following specific circumstances:

• Payment Providers: Payment gateways like Mobile Banking, Nagad, and Rocket receive only the minimum information needed to process transactions.
• Legal authorities: Information is disclosed in response to a court order or a valid request from a regulatory authority.
• Technology Partners: Trusted technology providers that operate our platform may process limited data, and are bound by strict confidentiality agreements.
• Fraud Prevention: Information may be shared as required to detect money laundering or fraudulent activity.

Your information is not shared with third parties for any reason beyond those listed above. In every case, we follow a minimum-necessary data sharing policy.

05 Data Protection Measures

H365 uses industry-standard security measures to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Two-factor authentication is available to keep your account secure.
• Regular Audits: Third-party security experts regularly audit and test our systems.
• Restricted Access: Only authorized personnel can access your information, and access is strictly controlled.
• Data Backup: Your data is backed up in encrypted form on secure servers.

Please note that no online platform can guarantee 100% security on the internet. Make sure your account password is strong and never share it with anyone.

06 Cookie Policy

H365 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Keeping you logged in, remembering your language preference — disabling these will prevent the site from working properly.
• Analytics Cookies: Data on which pages are visited most and how long users spend on them helps us improve the site.
• Preference Cookies: Remembers your gaming preferences and settings so you don't have to reconfigure them each time.
• Security Cookies: Used for session verification and fraud prevention.

Cookies can be managed through your browser settings, however disabling essential cookies may affect the availability of certain services.

07 Your Rights

H365 fully respects the following rights you have over your data:

• Right to Access: You can request a copy of the information we hold about you at any time.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your information be deleted in certain circumstances.
• Right to Restrict Processing: In certain cases, you can restrict how your information is used.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to object: You can object to the use of your information for specific purposes.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, contact the h365 support team. We will respond to your request within 30 days.

08 Children's Privacy

H365's services are fully For users aged 18 and above. We do not knowingly collect any information from minors.

If we are informed that a minor has registered, we will immediately close that account and delete all associated information.

09 About Third-Party Links

H365 sometimes works with third-party service providers or game suppliers on the platform. These providers may have their own privacy policies.

H365 is not responsible for the privacy practices of third parties. We recommend reading the privacy policy of any other platform or service before using it.

10 Data Retention Period

How long h365 retains your information depends on the type of data and applicable legal requirements:

• Account information: For the duration the account is active and a minimum of 5 years after closure.
• Financial transaction records: 5–7 years as required by legal obligations.
• KYC documents: At least 5 years after account closure.
• Gaming History: For the duration the account is active and 3 years after closure.
• Cookies and log data: Typically 90 days to 1 year.

Once the retention period expires, your data is securely deleted or anonymized.

11 Policy Changes

H365 may update this Privacy Policy at any time. For significant changes, we will:

• A prominent notice will be posted at the top of the website.
• You may be notified via your registered email.
• The "Last Updated" date at the top of this page will be changed.

Continued use of h365 after any changes to this policy will be considered acceptance of the updated terms. We recommend checking this page regularly.

12 Contact Us

For any privacy-related questions, requests, or concerns, please get in touch with us:

• Email: [email protected]
• Support: Site Live Chat (24/7)
• Response Time: Responses are typically provided within 24–48 hours.

Your privacy matters to us. Feel free to reach out with any concerns — we're always here to help.